Service Level Agreement

Service Level Agreement

Network & Web Hosting:

Linexium LLC guarantees a 99.8% network and Web Hosting. If in any given month we fail to meet this guarantee a credit may be issued to a Linexium customer.

The following requirements must be met while claiming credits:

  • Your account must be in good standing. (No overdue invoices / pending cancellations/abuse reports.)

  • You must submit a ticket through our client portal to the billing department

  • All requests must be submitted within 5 days of the reported downtime

  • All requests must contain a ticket ID or announcement notification of the service interruption

SLA Credit will be generated as follows based on your monthly renewal price:

99.8% Guaranteed

99.8% – 99.5% 20%

99.4% – 99% 40%

98.9% – 98.5% 60%

Below 98% 100%

Downtime for the following events shall not be accounted for:

  • DDoS Attacks

  • Scheduled downtime or planned maintenance

  • Interruption of service due to unpaid invoices, abuse notifications and violations of TOS

  • ISP or local connection problems

  • Customer-controlled downtime

  • Natural Disasters or events beyond the control of Linexium LLC

Network & Server Uptime:

Linexium LLC guarantees a 99.8% network and server uptime. If in any given month we fail to meet this guarantee a credit may be issued to a Linexium customer.

The following requirements must be met while claiming credits:

  • Your account must be in good standing. (No overdue invoices / pending cancellations/abuse reports.)

  • You must submit a ticket through our client portal to the billing department

  • All requests must be submitted within 5 days of the reported downtime

  • All requests must contain a ticket ID or announcement notification of the service interruption

SLA Credit will be generated as follows based on your monthly renewal price:

99.8% Guaranteed

99.8% – 99.5% 20%

99.4% – 99% 40%

98.9% – 98.5% 60%

Below 98% 100%

Downtime for the following events shall not be accounted for:

  • DDoS Attacks

  • Scheduled downtime or planned maintenance

  • Interruption of service due to unpaid invoices, abuse notifications and violations of TOS

  • ISP or local connection problems

  • Customer-controlled downtime

  • Natural Disasters or events beyond the control of Linexium Enterprises LLC

  • Internal services such as MySQL, Apache, PHP, etc.

Updated December 25 2020